Personalized

1-on-1 Support

Work with a dedicated expert who truly understands your needs. We'll help you reach your goals faster—with support tailored just for you.

Chat to Us Directly

Need help? Our multilingual support team is just a tap away—available in-app 24/7 to guide you through every step.

Ready-to-go Answers

Instant solutions, anytime. Explore our FAQs hub for fast answers to your questions—clear, helpful, and always up to date. Covering everything from account setup to international transfers and security features.

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Help Utilities

Smart tools to support your money transfers with ease and accuracy.

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Need help with our policies or terms?

At DNBC, we’re committed to transparency and compliance, ensuring you have all the information you need to make informed decisions.

Transparent Fee Structures

Service Terms Explained

Privacy & Data Protection

Regulatory Compliance

Frequently Asked Questions

Can I assign an account manager for my business account?

Yes. DNBC will assign a dedicated account manager to your business account, providing support with transactions and other account-related services.

What documents are required to open a business account with DNBC?

For UBO / Director / Shareholder(s):

+ Valid passport
+ Proof of address (issued within the last 6 months)

For Company

+ Certificate of Incorporation
+ AOA/MOA
+ Shareholder Certificate
+ Other related documents (e.g., company address registration, business license, company extract, etc.)

What should I do if I lose access to my DNBC account?

Contact DNBC Customer Support immediately via hotline or email. The team will verify your identity and help securely restore access. Click here.

Does DNBC offer customer support 24/7?

Yes. DNBC’s Customer Support Team is available 24/7.

Is there a mobile app for managing DNBC accounts?

Yes. DNBC provides a secure mobile banking app to help you manage your accounts, transfer money, and monitor transactions on the go.

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In your Digital Journey

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No hidden fees